Southern Cross Hot Water collects personally identifiable information, such as your e-mail address, name, home or work address or telephone numbers, age, gender, preferences, interests. This information is forSouthern Cross Hot Water administrative purposes only and will not be sold or distributed to anyone outside Southern Cross Hot Water without your expressed permission.
There is also information about your computer hardware and software that is automatically copied by our server for security purposes only.
If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us, using the details listed below. However, where:
the access may impact on the privacy of others;
the request for access is troublesome;
there are current or anticipated legal proceedings; or
such access can be disallowed under law or by a law enforcement agency, we may deny your request for access.
If we deny your request for access, we will let you know why.
Quality & correction
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incomplete, inaccurate or incorrect, you should let us know. We will use all reasonable endeavours to correct the information.
Website & cookies
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be utilised to deliver viruses to your computer or run programs. Cookies are assigned uniquely to you, and can only be read by the issuing domain’s web server that the cookies were assigned.
The primary reasons of cookies are to provide a convenience feature to save you time. The cookie’s purpose is to tell the web server that you have returned to a specific page. For example, if you register with MayTek IT Solutions, a cookie helps the MayTek IT Solutions website to recall your specific information on subsequent visits. This process of recording your personal information, such as billing or shipping addresses, and so on when you return to the same MayTek IT Solutions website, the information you provided previously can be retrieved, so you can easily use the MayTek IT Solutions website features that you customised.
You can accept or decline cookies. Most Web browsers accept cookies automatically, but you can typically modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to have full functionality of the MayTek IT Solutions website services or web sites you visit.
We do not use this technology to access any personal information of a user in our records and a user cannot be personally identified from a cookie.
We are dedicated to continually improving our procedures so that personal information is handled appropriately. If you believe that we have failed to deal with your personal information in accordance with this policy or in an unprofessional manner concurring to the Australian Privacy Principles, please contact us, using the details listed below, so we have an opportunity to resolve the issue to your satisfaction.